Frequently Asked Questions
Q: Why are your gardens called World Botanical Gardens?
A: Because of the worldwide scope of our collection.
Q: What is special about your gardens?
A: This is the only place in Hawaii where you can view thousands of plants in a botanical garden, see several waterfalls, play in a giant maze, glide a Segway® Personal Transporter (PT) through the rainforest and ride a zip line all in the same place. Not only that, but you can enjoy beautiful views of Mauna Kea, the Pacific Ocean, and a paniola cattle ranch all from our gardens. It is truly a special place.
Q: How do I find out the names or other information regarding plants in the botanical gardens?
A: Book a guided garden tour with our Garden Site Supervisor for a detailed description of the plants in our collection. See, smell, and even taste them. If you have a question or want to reserve your tour, contact our customer service at 808-963-5427 and we will be happy to help you.
Q: How do I get to the Gardens from Kona?
A: Take Highway 19 to Waimea and go towards Hilo on Highway 19. We are about 10 minutes beyond the Laupahoehoe Train Museum which is at mile marker 25. After the 17 mile marker, you will come to a bridge over the Umauma Gulch. Look for our sign that will be on the hillside on the right side of the road just past the bridge. Slow down as you go up hill past the bridge as the right turn is partly hidden and easy to miss. Turn right at Leopolino Road, the first paved road past the bridge, then right again in a block at the next paved road (Old Mamalahoa Highway) to reach the gardens.
Q: How do I get to the Gardens from Hilo?
A: Take Highway 19 towards Waimea and Kona. You will see a pedestrian overpass at the 15 mile marker, then a long bridge over a gulch a short time later. At the top of the hill, just past the 16 mile marker, turn left at the paved Leopolino Road, then right after a block at the next paved road (Old Mamalahoa Highway) to reach the gardens. You may also see our Hawaiian warrior tourist spot sign on the right side of Highway 19 at the turn.
Q: Should I bring a camera?
A: Yes, but if you do forget, we have GoPro cameras available for rent in our Visitor Center.
Q: Do I need an umbrella?
A: No, but if it rains we will provide you with one while you are in the gardens.
Q: What is the admission fee?
A: See our Admission Price page. Your garden or zip line ticket is good for a week of visits to the garden.
Q: Do you take credit cards?
A: Yes, we take all major credit cards including Visa, Mastercard, Discover and American Express.
Q: Is a lot of walking required?
A: No. You can drive directly to the overlook at Kamaee Falls and the paved walkways at the Rainbow Walk and the Rainforest Trail. The Arboretum and Children's Maze are easily accessible from the Rainbow Walk. If you enjoy walking, there are additional trails on the Rainforest Trail extension and Hanapueo Stream Trail.
Q: Are you handicapped accessible?
A: Yes, in certain areas. Of course with a venue of our size there are areas that are not suitable for all guests, but there is variety for everyone.
Gardens, Waterfalls & Maze
Mile Marker 16 on Highway 19 31-240 Old Mamalahoa Highway
Hakalau, Hawaii 96710
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