Now Hiring
Guest Center Lead Associate

Employee Status: Part Time or Full Time (20-40 hours per week)

Classification: Hourly, Non-Exempt

Pay Range: $18.00-$22.50 per hour (depending on experience)

Work Schedule: Up to 10 hours per day. Must be available to work weekends and some holidays.

Reports To:  Guest Service Manager & Accounting Manager

About Botanical World Adventures 

Botanical World Adventures (BWA) is a vibrant team united by a love of nature and adventure. We invite every guest to explore the beauty of Hawaii’s Big Island through lush botanical gardens, thrilling zipline tours, and immersive outdoor experiences. Since opening in 1995, we’ve grown into a beloved destination celebrating both the wonder of tropical plant life and the joy of adventure.

We bring this to life by having exceptional staff, maintaining our gardens and tours with care, and creating a welcoming environment where everyone feels safe, inspired, and connected to the natural world.

The Role 

Guest Center staff are the first point of contact for guests and play a critical role in delivering a welcoming, efficient, professional experience, and exceptional service. They support both tour and retail operations while ensuring accurate transactions and guest communication.

Supervisory Responsibilities 

This position helps supervise guest center staff.

Your Responsibilities 

• Welcome and check in all guests in a warm, friendly, professional manner.
• Respond to online and phone reservations in booking system and record in POS system.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Process payments accurately using point-of-sale systems.
• Manage retail inventory, merchandising, and sales including re-stocking point of sale
• Ordering of inventory and supplies including labeling products with barcodes as needed
• Support concessions operations and ensure cleanliness and readiness of the welcome area.
• Communicate guest needs/ accessibility requests to management, and Tour Supervisors.
• Maintain accurate records of transactions, reservations, and guest information.
• Ensure the Guest Center remains organized, welcoming, and guest-ready at all times.
• Collaborate with other departments to ensure smooth guest flow and operational consistency.
• Verify accurate cash management, daily reconciliation, and deposit processes are correct.
• Screen potential employment candidates
• Scheduling of guest center staff in coordination with Guest Service Manager
• Perform other duties assigned by management
• Respond to questions and concerns to other associates or management in secure chat groups

Knowledge, Skills and Abilities Required 

• Excellent communication skills and ability to work with a diverse group of guests.
• Good customer service skills with strong attention to detail.
• Excellent problem-solving skills.
• TWIC Card a plus
• First Aid & CPR training in the last 2 years also a plus
• Must be legally authorized to work in the United States and pass a background investigation.
• Must be 21 years of age or older.

Experience and Education Required 

• Experience working in a retail environment.
• Experience with front desk operations and processes is advantageous
• Experience with POS systems preferred.
• Fareharbor and Quickbooks POS knowledge is a plus
• Will train for specific skills as needed.

Work Environment 

• This is an on site position that requires working primarily in an office environment.

Physical Requirements 

The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of the job:

• Requires long periods of sitting in front of a computer.
• Requires sitting and standing throughout the work day.
• Must be able to move equipment up to 50 pounds on wheels
• Must be able to move boxes up to 25 pounds.

Other Duties 

The job description above is not designed to cover or contain a comprehensive listing of activities, duties or other responsibilities that may be required of the employee. Duties, responsibilities, and activities may be assigned at any time with or without notice.

Equal Opportunity Statement 

BWA is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Final Notes 

The requirements listed above are guidelines. If you feel you can perform this role, we encourage you to apply. “Experience” refers to both paid and unpaid work, including volunteer, student and pro-bono work, all of which meaningfully contribute to your skillset, knowledge, and competencies. You can boost your application by showing us you can do the work required of this role and explain how you are acquiring any skills that will help you excel in this work in the future.

As stated above, BWA is proud to be an equal opportunity employer who strives to increase access to opportunity, equity, inclusion, and justice in all elements of our hiring processes and work.

If you have a unique need and require accommodation or assistance with our application process, please contact us to tell us how we can help

How to Apply 

Submit your cover letter and resume to [email protected]